Refund policy

PLEASE NOTE: WE DO NOT OFFER FREE RETURNS. RETURN SHIPPING COSTS MAY APPLY.

Can I return my order?

Yes, you can.

If you are not satisfied with the items you ordered, you have the option to return them within 30 days of receiving your order.

In this case, the order must meet the following conditions:

  1. The order still contains all appropriate parts, components and packaging, and the item must be returned in the same condition in which it was received.

  2. The product shows no signs of use beyond normal handling. Damage caused by careless handling is excluded.

  3. Products for which hygiene is important must be thoroughly cleaned before the return process begins.

  4. If the product is found to be defective immediately after receipt, you must contact us as soon as possible.

  5. We reserve the right to charge the customer for return shipping costs.

  6. Returns will be processed within 7 business days. If all conditions are met, the return will be officially accepted within this period.

We reserve the right to refuse returned items if we suspect that the items have been used or damaged through circumstances that are not attributable to us.

How can I return my order?

If your order meets the conditions above, please follow the steps below to initiate the return process:

Send an email to:
liviabennetinfo@gmail.com

Please make sure your email contains the following information:

  • Order number

  • Reason for the return request

  • Photo of the product in case of damage

  • Customer's first and last name

  • Customer's address

We will then contact you and provide you with the return address.

Never send your return to the sender's address. We will provide you with the correct return address after you contact us.

You, the customer, are responsible for the return shipping costs.

Right of Withdrawal

The consumer has the right to withdraw from the contract in accordance with the following provision, provided that the consumer is a natural person entering into a legal transaction for purposes that are not predominantly related to their commercial or professional activity.

CANCELLATION CONDITIONS

Right of Cancellation

The cancellation period is 14 days from the day on which you, or a third party designated by you other than the carrier, received or accepted the last goods.

As we work with a fully automated system, orders are processed as soon as they are placed. Therefore, we cannot interrupt the shipping process once an order has entered fulfilment, and a refund cannot be issued while the goods are in transit.

To exercise your right of withdrawal, you must inform Livia Bennet of your decision to withdraw from this contract through a clear statement, for example by email.

The withdrawal is completed once we have received the returned goods.

The costs of returning the goods are borne by the buyer.

Registration of Shipments in Transit

As our products are shipped from Asia, there may be longer transit times over which we have no control.

If the products are already in transit to you, cancellation is not possible. Please wait until you have received the goods and then return them.

Of course, you may inform us of your cancellation in advance.

To ensure that your return is processed as quickly as possible, we ask you to provide us with confirmation of shipment.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, excluding delivery costs, without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract and the returned goods.

This excludes any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us.

For the reimbursement, we will use the same payment method that you used for the original transaction, unless we have expressly agreed otherwise with you. In no case will you be charged any fees for this reimbursement.

Important

ALL RETURNS MUST BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.

Returns

Our return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.

Several types of products are exempt from being returned. Perishable products such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary products, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
• Any item that is not in its original condition, is damaged, or is missing parts for reasons that are not due to our error
• Any item returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.

Late or Missing Refunds (if applicable)

If you have not yet received a refund, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund, please contact us at:

liviabennetinfo@gmail.com

Exchanges (if applicable)

We only replace items if they are defective or damaged.

If you need to exchange it for the same item, send us an email at:

liviabennetinfo@gmail.com

Once you contact us, we will provide you with the correct return address.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

Once the returned item is received, a gift certificate will be sent to you.

If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.